Forums/FAQs and Common Solutions
Shipping Information
Michael Brown
posted this on June 03, 2009 02:05 pm
PerfectPetzzz.com will send your order from Austin, Texas to any of the 48 Contiguous United States. Orders shipped to Alaska and Hawaii are subject to additional shipping charges. Also, NO P.O. BOXES please. Please call 1-800-388-7597 for more information.
For those who wish to order from outside of the U.S., online ordering is currently not available at this site. For international distributor or order information, visit our Locations Near You, or send an email to support@perfectpetzzz.com.
If you have any questions about your order, please send submit a new ticket or call 1-800-388-7597. Our hours of business are Monday - Friday from 8:00 AM to 5:00 PM, CST.
Shipping Methods
For shipping method options, estimated processing & delivery times for each address type, please refer to the
charts below. Please note processing and anticipated arrival dates are not guaranteed. They are average processing times.
- Orders received by 1:00 p.m. CST are usually processed the same day
- Orders received after 1:00 p.m. CST are usually processed the next business day
- All orders placed after 1:00 p.m. CST on Fridays are typically
shipped by the close of business on Monday
Continental US: Service via UPS
|
UPS Delivery Method
|
Approximate Processing Time
|
Shipping Time
|
Package to arrive within
X days of order date |
| Ground Delivery |
1 to 3 business days
|
1 to 6 business days**
|
2 to 9 business days
|
| Three-Day Select |
1 business day
|
1 to 3 business days**
|
2 to 6 business days
|
| average processing time - not guaranteed | |||
| 2nd-Day Air Delivery (Standard & AM) |
1 business day
|
1-2 business days**
|
2 to 5 business days
|
| average processing time - not guaranteed | |||
| Next Day Air Delivery (Standard & AM) |
1 business day
|
1 business day**
|
2 to 4 business days
|
| average processing time - not guaranteed | |||
Alaska and Hawaii * : Serviced via UPS AIR Service Only
|
UPS Delivery Method
|
Approximate Processing Time
|
Shipping Time
|
Package to arrive within
X days of order date |
| 2nd-Day Delivery |
1 business day
|
1-2 business days**
|
2 to 5 business days
|
| average processing time - not guaranteed | |||
| Next Day Air Delivery |
1 business day
|
1 business day**
|
2 to 4 business days
|
| average processing time - not guaranteed | |||
We cannot ship to P.O. BOXES. A physical address that UPS can deliver to must be provided. Failure to do so may result in the delay of your order.
Shipping Promotions
Shipping promotions generally apply to ground shipments, but
may affect the price of expedited service.
Shipping Restrictions
Certain destinations are only serviced by select shipping
methods. Depending on the shipping address you specify, you
will be offered shipping method options that are valid for
that address type.
*1 Business Day (Average processing time - not guaranteed)
**Please visit UPS.com for more transit and delivery information.
Comments
Have not received my order where is it???? 9493590734
Still have not received a call back or follow-up after (4) phone attempts and online request.
Where is the tracking number???
9493950734
this is the most frustrating website, Seems as if they don't want you to be able to track your order, I have been around the world trying to find out where my shipment is........bad business practices